Precision Parts, Stellar Support: How States Engineering Amplifies Customer Success Across Industries
Summary: States Engineering, with over 60 years of experience in providing foundry equipment, has garnered praise from its diverse customer base for its exceptional parts availability and insightful support. Clients like Whitehall and ID Castings highlight States Engineering’s role in their success, from ensuring correct parts get ordered to making maintenance managers look like “rock stars.”
Industry: Foundry Equipment Manufacturing
Category: Equipment and Parts Provision, Support in Prints and Drawings
Processes: Parts Sourcing, Technical Support, Customer Service
In specialized industries like the home décor and automotive sectors, reliability in foundry equipment and parts is crucial. Companies like Whitehall and ID Castings rely on this equipment for their day-to-day operations and cannot afford missteps in ordering or maintenance.
States Engineering steps in as a trusted supplier and support network for these businesses. For Whitehall, an Aluminum foundry specializing in personalized home décor, States Engineering provided not only parts but also vital assistance with prints and drawings to ensure the correct parts were ordered.
For ID Castings, which serves industries ranging from automotive to construction, States Engineering delivered results that made their Maintenance Manager, Larry Linville, express that the company “always makes me look like a rock star.”
Whitehall appreciates States Engineering’s parts availability and assistance with prints and drawings, ensuring that they can operate smoothly in their specialized market. Larry Linville of ID Castings likewise appreciates the level of support he receives, summing it up as making him look like a “rock star” in his role.
By delivering tailored solutions and unparalleled customer service, States Engineering has established itself as a reliable partner for diverse industries. Their customer testimonials echo the company’s commitment to quality and support, marking them as a standout choice in the foundry equipment market.